Business Email Etiquette – Business Email Etiquette

Business Email Etiquette Training

Email is one of the most frequently used forms of communication in the workplace. It offers speed, convenience, and a documented record of conversations. However, unclear or poorly written emails can result in confusion, misunderstandings, and breakdowns in communication.

Course Overview

Designed to strengthen written communication skills in a professional context, this program examines how tone, language, and formatting affect message effectiveness and how proper email etiquette promotes respect and efficiency. It also includes practical tips for managing inboxes, reducing email overload, and setting clear response expectations with coworkers and clients.

Topics Include

Using email appropriately in professional settings
Avoiding common mistakes that lead to miscommunication
Writing subject lines that are clear and purposeful
Using professional tone and language
Structuring messages for clarity and efficiency
Proofreading for grammar, word choice, and structure

Course Materials and Features

Interactive training featuring real-life workplace scenarios
Practical tips and reminders on common mistakes to avoid
Checklist to review emails before sending
Downloadable materials for ongoing employee reference
Optional quiz to reinforce understanding and retention
Easily customizable to include your organization’s branding

Ten Tips for Better Business Emails

Use a clear and relevant subject line that summarizes the email’s purpose.
Begin with a polite greeting using the recipient’s name when appropriate.
Keep your message concise and focused on the key points.
Use professional and respectful language throughout the email.
Avoid using all caps, excessive exclamation marks, or slang.
Format your email with short paragraphs and bullet points for easy reading.
Proofread for grammar, spelling, and tone before sending.
Include a clear call to action or next steps when needed.
Use a professional signature with your contact information.
Respond promptly and acknowledge receipt when appropriate.

Build a culture of professional communication.

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